Plan Administration Support

As an optional service, Chadler Solutions can handle part of or all of your benefits administration. We ensure that your benefits plan run seamlessly, enabling you to focus resources where needed.

In addition to executing enrollment and handling your ongoing plan administration, we can provide technical support for several third party benefits administration technology platforms.

Benefits Enrollment

Open enrollment processing
New hire onboarding (welcome call and benefit orientation)
Life event and status changes
Evidence of Insurability and dependent eligibility verification
COBRA administration
Verification of coverage amounts and beneficiaries
Review of all enrollment paperwork for accuracy
Enrollment material fulfillment and distribution
Records documentation and audit trail
Password reset and technology navigation support

Ongoing Benefits Administration

Employee documentation collection
Integrated insurance carrier and payroll feeds for accurate and timely enrollment/payroll deduction
Premium billing reports
Process management of programming and testing of carrier and vendor feeds
Requirement gathering, system updates and testing for plan design, benefits, and rate changes

Plan Administration Support Services

Life Administration, Disability Claims, and Terminated Employee Assistance

Death claims processing assistance
Conversion and portability of terminated employee benefit plans
Participant application support for short- and long-term disability benefits

Employee Advocacy

Inquiry response and claims issue resolution through our international Benefits Helpdesk
Plan utilization support
Medical provider search
Dependent status verification

Tracking, Reporting

Our administrative support includes detailed reporting for:

Utilization
Emerging service trends
Average resolution time
HR/participant usage
Productivity savings calculations
Efficiency enhancement opportunities (e.g. employee education)
Caller satisfaction surveys and case outcomes